Terms and Conditions
Welcome to Jaïno. By placing an order through our website, you agree to the following terms and conditions.
1. Company details
Company name: Jaino LTD
Company number: 16757246
Legal form: Limited Liability Company
Registered company address: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, United Kingdom, BH16 6FA
Email: hello@jaino.co.uk
2. Products
We make every effort to ensure that product descriptions and images are as accurate as possible. However, slight variations in colour or texture may occur due to lighting or screen settings.
3. Prices & Payments
All prices are displayed in GBP (£) and include VAT where applicable. Payments are securely processed through Shopify Payments or other approved gateways.
4. Shipping
Orders are processed within 2–3 working days.
Estimated delivery times are provided at checkout but may vary depending on your location and courier service.
5. Returns
You may return your order within 14 days of receiving it, provided that items are unworn, unwashed, and with original tags attached.
Please refer to our Returns Policy for full details.
6. Liability
We are not responsible for delays or losses caused by incorrect addresses or courier issues.
Our liability is limited to the value of the products purchased.
7. Intellectual property
All content on this website (including logos, designs, and photographs) is the property of Jaïno and may not be reproduced without written consent.
8. Governing law
These terms are governed by the laws of England and Wales.
Any disputes will be handled by the courts of the United Kingdom.
Jaïno's terms of service.
1. Introduction
These Terms & Conditions govern all sales made through our website (jaino.co.uk). By placing an order, you agree to these terms.
2. Products
We strive to ensure that all product descriptions, images, and prices are accurate. Small variations may occur due to photography or screen settings.
3. Orders & Availability
All orders are subject to availability. If a product is unavailable after purchase, we will notify you and issue a full refund.
4. Prices & Payment
Prices are listed in GBP (£) and include VAT where applicable. Payment is required at the time of order. We accept credit/debit cards, PayPal, and Shopify Payments.
5. Shipping — International Orders
We deliver to the UK and selected international destinations. Shipping fees and estimated delivery times are displayed at checkout.
For international orders, the customer is the Importer of Record and is solely responsible for:
- any customs duties, import taxes, or fees charged by the destination country, which are not included in the order price
- providing accurate personal or business information (including identification documents, tax identification numbers, or proof of payment) if requested by customs authorities or the courier to clear the shipment
- responding promptly to any request from the courier or customs authority; delays caused by a failure to respond are the customer's responsibility
Jaïno declares all shipments accurately and in good faith, including product description, composition, origin, and value. However, customs authorities may still hold a shipment for verification, request additional documentation, or apply their own processing timelines. Jaïno has no control over customs procedures and cannot guarantee clearance times.
Jaïno is not liable for delays, additional costs, or non-delivery caused by customs holds, customs inspections, or actions taken by the courier or destination country's authorities. In the rare event that a shipment is returned to us due to customs refusal through no fault of Jaïno, the customer will be responsible for any redelivery or return shipping costs, unless the refusal was caused by an error on our part.
Jaïno reserves the right to suspend or restrict shipping to certain countries or regions at its discretion, without prior notice, if customs requirements make reliable delivery impractical.
6. Returns & Exchanges
You have 14 days from receipt of your order to request a return. Items must be unworn, unwashed, and in their original condition with tags.
Return costs are the responsibility of the customer unless the item is faulty.
7. Liability
JAÏNO shall not be liable for indirect damages related to product use, delivery delays, or third-party actions.
8. Governing Law
These terms are governed by UK law. Any disputes will be handled by the courts of England and Wales.